If you need to make a claim, please contact the StaycationPlan Claims Department.

Telephone: 01273 741 002 (open 9am – 5pm Monday to Friday closed Bank Holidays)

Email: and ask for a claim form

Or write to:

StaycationPlan Claims Team

AIG Travel Guard

2-8 Altyre Road



Below is a list of the documents we will need in order to deal with your claim :

  • Your original journey booking invoice(s) and travel documents showing the dates and times of travel.
  • Original receipts and accounts for all expenses you have to pay.
  • Original bills or invoices you are asked to pay.
  • Details of any other insurance you may have that may cover the same loss, such as household or private medical.
  • As much evidence as possible to support your claim.
  • We will pay a maximum of £80 to your GP for medical records/completion of a medical certificate, that have been requested by us.